Estimated Shipping Date:
Most in-stock products orders are processed within 3-5 business days and then shipped via DPD or another major carrier. If you place an order on Saturday, Sunday, or on a holiday, it will ship on Monday or workday. And the shipping time for PRE-ORDER is calculated according to the shipping date indicated on the product page + regional delivery time.
When your order ships, you will receive an automated email with your tracking information. Kindly note that, if you didn't receive the package within our shipping time or the package you received missing items, please contact service@fiido.com within a week. In the addition, if you see the package was returned to the sender, we will check it for you as soon as possible. Please kindly note that we need to confirm that the package was returned to our overseas warehouse before we can re-ship it for you.
Regarding Shipping & Delivery, please kindly refer to below:
| Product Type |
Warehouse |
Destination |
Delivery time |
Shipping Cost |
Remarks |
| E-bikes |
Europe |
Austria Italy
Belgium Latvia
Bulgaria Lithuania
Croatia Luxembourg
Czechia Netherlands
Denmark Poland
Estonia Portugal
Finland Romania
France Slovakia
Germany Slovenia
Greece Spain
Hungary Sweden
Ireland |
Ireland
7~15
Business days
Others
5~9
Business days
|
FREE |
Can only be shipped to EU countries.
Outlying islands cannot be delivered.
|
|
E-bikes
|
CA
|
CA
|
7~10
Business days
|
FREE
|
Only Fiido X, M1 Pro and T1 could ship to Canada at present |
| E-bikes |
UK |
England, Scotland, Wales. |
4~6
Business days
|
FREE
|
Except Isle of Man,
Belfast,
Jersey,
Guernsey,
Northern Ireland.
|
| E-bikes |
USA (Western) |
Cities in Western USA |
3~5
Business days
|
FREE |
Without Hawaii,Alaska,Puerto Rico
|
| E-bikes |
USA (Eastern) |
Cities in Estern USA |
3~5
Business days
|
FREE |
WithoutHawaii,Puerto Rico,Alaska. |
|
E-scooters
Q1/Q1S
|
China |
EU/UK/US |
60~80
days
|
FREE
|
Free Shipping to EU and US. |
| Accessories |
China |
EU/UK/US |
15~25
Business days
|
$5~$10 |
Some remote area may not covered. |
Note: Orders to remote areas would take a little longer to be delivered. Please note that the delivery time depends on the address specified for the order.
Any delivery date given by us is our best estimate only, and we cannot be held liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order. If the package is returned due to the customer's failure to pick up the package in time, wrong address, or other reason, we will reserve the right to ask you to pay twice the delivery cost for redelivery or refund.
*Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email. We will try our best to process each order in a timely manner, but it is difficult to be perfect, if this happens, hope you can understand.
*Kindly note: affected by the COVID-19 EPIDEMIC, the delivery time of the local logistics company, and the expected deviation, hope you can understand.
Shipping Cost
Free shipping on orders over $100
Delivery time
For e-bikes orders
Once on their way, they should reach their destination within 5-10 business days depending on your location.
For e-scooters orders
E-scooters are shipping from china, they should reach their destination within 60-80 business days depending on your location.
For accessories orders
Accessories are shipping from china, and once on their way, they should reach their destination within 15-20 business days depending on your location.
Please understand that once the carrier has your package, we have no control over the delivery date and there may be delays due to various reasons. Typically the package will arrive on the date indicated by your tracking number.
Deutschland
France
Italia